1. Scope of Work

Before any project begins, we’ll agree on a written scope — including deliverables, timelines, and pricing. This might be outlined in a proposal or email.

If new tasks or features are added mid-project that fall outside of what was originally agreed on, we’ll re-quote them and confirm with you before moving forward. We won’t surprise you with new costs.

2. Timelines & Deadlines

We work fast, but quality takes time. We’ll set a clear schedule and stick to it — assuming feedback, assets, and approvals are provided on time.

3. Communication

Most of our work happens async. We use Slack and email to stay in sync — no endless Zoom calls.

We aim to reply to all project messages within 24–48 hours on weekdays. If urgent timelines or meetings are needed, we’ll schedule them together.

4. Liability

We guarantee the delivery of work as outlined in the agreed scope. We are not liable for indirect damages, technical issues from third-party services (e.g. CMS platforms, plugins, hosting), or how the final work is used beyond our control.

We test and hand over everything in good faith and with professional care.

5. Confidentiality

Everything you share with us — including strategy, visuals, product details, or internal documentation — stays private. We don’t share it, reuse it, or disclose it without your permission.

If you’d like to sign a mutual NDA before we start, we’re happy to do so.

6. Updates to Terms

We like to show the work we’re proud of. Unless we’ve agreed otherwise, we may display the final product in our portfolio, blog, case studies, or social channels.

If the work involves sensitive material (e.g. pre-launch products, stealth brands), just let us know upfront and we’ll keep it private.