1. What We Collect

We collect only what’s necessary to keep the platform running smoothly, improve our work, and stay in touch with you.

Here’s what that might include:

• Basic contact info (like your name, email, or organization) when you sign up, reach out, or participate in a project

• Project or study details if you’re part of a research deployment — such as participant IDs, project data, or device information (never linked to your identity without consent)

• Analytics data (like page views, time on site, or device type) collected through tools like Google Analytics or Plausible

• Any info you choose to share when you email, call, or message us

2. What We Use It For

We only use the data we collect for legitimate reasons that help us operate and improve Onsentia.
That includes:

• Responding to your questions or inquiries

• Managing or supporting your research project

• Maintaining platform security and performance

• Understanding usage patterns so we can build better tools and content

We don’t sell, rent, or share your data with third parties for marketing or advertising.

3. How We Store It

Your information is stored securely and only accessible to people who need it to do their work — usually project owners, administrators, or authorized team members.
We use secure, industry-standard tools (like encrypted cloud storage, email, and project management platforms) and maintain strict access control.

If you’re part of a research project, your data belongs to the client organization running that project. Onsentia itself does not access or manage study data beyond maintaining the platform.

4. Third-Party Tools

We use a few trusted tools to make things work properly:

• Google Analytics / Plausible – for anonymous site analytics

• Email & Collaboration Platforms – for communication and project coordination

• Secure Cloud Services – to store project files and backups

These tools may collect minimal operational data, but we never give them access to your personal information unless required for a project (and only with your approval).

5. Cookies

We may use simple cookies to understand how visitors use our site — nothing personal or invasive.
You can disable cookies anytime in your browser settings if you prefer not to be tracked.

6. Your Rights

You always have the right to:

• Ask what data we have about you

• Request a copy of your data

• Ask us to delete it

• Request that we stop contacting you

If you’re part of a research project, data deletion requests must go through the Project Owner or Deployment Owner managing that study.
For general inquiries, email us at hello@onsentia.com — no forms or extra steps needed.

7. Data Retention

If you’re a client or collaborator, we’ll keep relevant project files and contact details for as long as needed for ongoing work or legal compliance.
Otherwise, we delete non-project data (like inquiry emails) after 12 months.

We never keep personal data longer than necessary.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect improvements or changes to how Onsentia operates.
If we do, we’ll update this page and adjust the date below.

Last updated: November 2025